REFUND POLICY FOR DEDZIE

EFFECTIVE DATE: 01/11/2024

Thank you for shopping with Dedzie. We value your trust and strive to provide a smooth shopping experience. Please carefully review our Refund Policy, which outlines the conditions under which refunds are not applicable and the process for exchanges in specific cases.

1. FINAL SALE ITEMS
Items marked as “Final Sale” are not eligible for refunds or exchanges. We encourage customers to thoroughly review product descriptions and details before completing their purchase.

2. CHANGE OF MIND
We do not accept returns for reasons such as change of mind, incorrect sizing, or ordering the wrong product. Please consult the sizing charts and product details provided on our website to make informed choices.

3. DAMAGED OR DEFECTIVE ITEMS
If you receive a defective or damaged item, you must notify us within 2-3 working days of delivery. Upon verification, we will arrange an exchange or replacement at no additional cost.

4. INCORRECT ITEMS RECEIVED
In the event of receiving an incorrect item, please contact our customer support team within 2-3 working days. We will ship the correct item to you promptly and provide instructions for returning the incorrect one.

5. EXCHANGE PROCESS
For items that qualify for exchange due to defects, damages, or incorrect orders:

• Send us an email at support@dedzie.com with your order details, a description of the issue, and relevant photographs, if applicable.
• Our team will review your request and provide further instructions for returning the item.
• Upon receiving and inspecting the returned item, we will process the exchange and ship the replacement promptly.

6. REFUSED DELIVERIES
Refusing to accept delivery does not qualify for a refund or exemption from this policy. Any refused items will be treated in accordance with our standard exchange procedures.

7. RETURN AND REFUND PROCESS
Returns will be processed within 2-3 business days after the item is received and inspected. Once the refund request is approved, The Refunded Amount will be processed and credited within 2 Days to the original mode of payment.

By completing a purchase on Dedzie.com, you acknowledge and agree to this Refund Policy, including the provision for exchanges under specific conditions.

Dedzie reserves the right to update or modify this policy at any time without prior notice. We encourage customers to review this policy periodically for any changes.

Last Updated: 01/11/2024